Shipping, Returns & Refund Policy

Last Updated: October 9, 2026

1. Shipping Policy

At Intuitio, we carefully prepare and package our products to help ensure they arrive in excellent condition.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or periods of high order volume.

Order processing time is separate from shipping and delivery time.

If there is a significant delay with your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

Shipping Methods and Delivery Times

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout where applicable.

Delivery estimates depend on the destination, shipping provider, and selected service. Delays may occur due to weather, customs inspections, courier disruptions, public holidays, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping charges are calculated and displayed at checkout where applicable. Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

Customers are responsible for providing accurate and complete shipping information.

International Shipping

Where international shipping is available, additional customs duties, import taxes, or other fees may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer, subject to applicable law and the agreed shipping terms.

International delivery times may vary depending on customs clearance and local delivery services.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost, please contact us at the email address provided below.

Please include your order number, a description of the issue, and photographs of any visible damage where possible. We will review the situation and work with the relevant shipping provider to determine an appropriate resolution.

2. Returns Policy

We want you to enjoy your Intuitio purchase. If you are not satisfied with your order, please contact us to discuss the available options.

Return Eligibility

To request a return, please contact us within 14 days of delivery.

Unless applicable law or our separate written agreement provides otherwise, returned products should be:

  • Unused and in their original condition.
  • Returned with their original packaging, where reasonably possible.
  • Accompanied by the order number or proof of purchase.

Certain products may not be eligible for return where permitted by law, including personalized or custom-made products, products damaged through misuse, or items specifically identified as non-returnable before purchase.

These exclusions do not apply where a product is defective, incorrect, or subject to mandatory consumer rights.

How to Request a Return

To request a return:

  1. Email us with your order number.
  2. Explain the reason for the return.
  3. Include photographs if the product is damaged or incorrect.
  4. Wait for our instructions before sending the product back.

We will review your request and provide return instructions where a return is approved or required.

Return Shipping Costs

For a change-of-mind return, the customer may be responsible for return shipping costs, where permitted by law and where this condition was disclosed before purchase.

If a product is defective, damaged on arrival, or incorrectly supplied, we will review the issue and arrange an appropriate solution in accordance with applicable law.

3. Refund Policy

Eligible Refunds

Refunds may be available for approved returns, canceled orders, defective products, incorrect items, or other circumstances covered by applicable law.

Each request will be assessed based on the circumstances and our legal obligations.

Refund Processing

Once a return has been received and inspected, where inspection is necessary, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where possible, we aim to initiate approved refunds within 5–10 business days after approval. This is an estimated processing timeframe and does not guarantee when the funds will appear in your account.

Partial Refunds

A partial refund may be considered where appropriate and permitted by law, for example, when only part of an order is affected.

We will communicate any applicable refund amount and the reason for it.

Non-Refundable Situations

Where permitted by law, refunds may not be available for:

  • Change-of-mind returns that fall outside the applicable return period.
  • Products damaged through misuse or improper handling by the customer.
  • Custom-made products that were produced according to the customer’s approved specifications, except where required by law.

Nothing in this policy limits any statutory rights relating to defective, misdescribed, or incorrectly supplied products.

4. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Depending on product availability and the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

Replacement orders may require additional processing and delivery time.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and include your order number.

We will make reasonable efforts to cancel orders that have not yet been processed or dispatched. Once an order has been dispatched or a custom product has entered production, cancellation may not be possible, subject to applicable law.

If an order is successfully canceled and payment has been collected, any applicable refund will be processed in accordance with this policy and applicable law.

6. Wholesale Orders

Wholesale orders may have different processing times, minimum order quantities, shipping arrangements, cancellation conditions, and return terms.

Any special conditions agreed in writing between Intuitio and an approved wholesale customer will apply to that order to the extent they are consistent with applicable law.

Wholesale customers should inspect deliveries promptly and notify us of damaged, missing, or incorrect items as soon as reasonably possible.

Mandatory consumer or business rights under applicable law will not be excluded by this section.

7. Contact Us

If you have questions about shipping, returns, refunds, or replacements, please contact us.

Business Name: Intuitio

Email: [Insert your business email address]

Website: [Insert your website URL]

Business Address: [Insert your business address, if applicable]

Please include your order number in all order-related inquiries so that we can assist you more efficiently.